Here at Hair Junkie and Company we strive to bring you the best customer service as possible! In the case that the product/item that you desire is not available at the time of your inquiry, you can place a special order. Special orders can take up to 4 weeks and will require a 50% non-refundable deposit, before the order is placed. When the shipment is received, Hair Junkie and Company will notify you within 24 hours. Special ordered products/items are excluded from any sales or discounts that are offered by Hair Junkie and Company.